Can I schedule a showing?

Yes! Check out our “Apply” page right here or use the link above to start the process.

What is included in the rent?

Rent includes Sewer, Water, Trash Pickup, Common Area Snow Removal.

What is not included in the rent?

The resident is responsible for Electric & Gas

What are your minimum requirements?

Our minimum requirements are that the applicant have a clean credit report with a minimum credit score of 620, and a gross monthly income that is 3x the monthly rent. 

if there are no apartments available, can i still apply?

Yes, you may still fill out an application and apply. When the next apartment becomes available we will offer them to applicants based on your application date.

Do I have to clean up snow?

We will cleanup the common areas and driveways, but residents are responsible for clearing all snow that is not cleaned up by our snow removal contractors.

What are the rules of the property?

Each property has a specific set of rules that should be adhered to. House rules are in place to guarantee enjoyment of the property by everyone involved.

how do i apply to rent a home?

To apply, complete our online application form through our website. You’ll need to provide personal information, proof of income, references, and consent for a background and credit check. Application fees may apply.

How long does the application process take?

The application process typically takes 2-5 business days, depending on how quickly we receive your documentation and references. This can be delayed when handling many other applications, but we’ll keep you updated on the status of your application.

How long does the application process take?

Rent is due on the 1st of each month and can be paid electronically through our secure tenant portal via bank transfer, debit, or credit card. Late fees may apply for payments after the grace period, per the lease terms.

What should I do if I have a maintenance issue?

Report maintenance issues through our 24/7 tenant portal or by contacting our office. Emergency repairs (e.g., water leaks) are handled immediately, while non-emergency requests are addressed promptly, typically within 1-3 business days.

Can I make changes to the property, like painting or hanging decorations?

Any modifications, such as painting or installing fixtures, require prior approval from the property manager. Minor decorations (e.g., hanging pictures with small nails) are usually allowed, but check your lease for specifics.

What happens if I need to break my lease early?

Breaking a lease early is subject to the terms of your lease and Connecticut law. You may be responsible for rent until a new tenant is found, plus any re-leasing fees. Contact us to discuss your situation and explore options.

How are security deposits handled in Connecticut?

Security deposits are held in compliance with Connecticut law, typically not exceeding two months’ rent. Upon move-out, we conduct an inspection, and the deposit is returned within 21 days, minus any deductions for damages beyond normal wear and tear.

Are pets allowed in your rental properties?

Pet policies vary by property. Some allow pets with restrictions (e.g., size, breed, or number) and may require a pet deposit or monthly pet fee. Check the property listing or ask us for details. 

How do I schedule a viewing of a rental property?

Contact us via phone, email, or our website to schedule a viewing. We offer in-person and virtual tours, depending on the property and your preference. Availability is listed on our website or platforms like Zillow.

What utilities am I responsible for paying?What utilities am I responsible for paying?

Utility responsibilities depend on the lease terms. Typically, tenants pay for electricity, gas, and internet, while landlords may cover water or trash in some cases. We’ll provide a clear breakdown before you sign the lease.

How do you handle neighbor disputes or noise complaints?

Report any issues through our tenant portal or by contacting us. We’ll investigate and mediate disputes in line with lease terms and Connecticut regulations to ensure a peaceful living environment.

Can I renew my lease, and how is the process handled?

If you wish to renew, notify us at least 60 days before your lease ends. We’ll discuss renewal terms, including any rent adjustments, and provide a new lease agreement if both parties agree to continue.

Who do I contact in case of an emergency outside business hours?

For emergencies (e.g., major leaks or no heat), use our 24/7 tenant portal or call your property manager. Be sure to leave a message. Non-emergency issues should be reported during regular business hours for prompt handling. You may use your online maintenance request form to submit these issues.

If the emergency is more serious, please dial 911.

Can I have a roommate or sublet the property?

Subletting or adding a roommate requires prior approval from the property manager and must comply with the lease terms. All roommates must complete an application and meet our screening criteria. Subletting is subject to Connecticut landlord-tenant laws.

What happens if I miss a rent payment?

If rent is not paid by the due date (typically the 1st), a late fee may be applied as outlined in your lease. We’ll send reminders, and if payment remains outstanding, we may initiate further action per Connecticut law. Contact us immediately if you anticipate payment issues.

Are your properties accessible for people with disabilities?

We comply with Connecticut and federal fair housing laws, including accessibility requirements. Some properties may have features like ramps or first-floor access. Let us know your needs, and we’ll match you with suitable properties.

How do you handle lease renewals if the rent increases?

If rent increases upon renewal, we’ll notify you at least 60 days before your lease expires. You’ll have the option to renew at the new rate or move out. We strive to keep increases reasonable and aligned with Connecticut market rates.

Can I terminate my lease early if I buy a home or relocate for work?

Early termination depends on your lease terms and Connecticut law. You may be responsible for rent until a new tenant is found, plus re-leasing fees. Notify us as soon as possible to discuss options and minimize costs.

What kind of insurance do I need as a renter?

We require renters to obtain renters’ insurance to cover personal belongings and liability. Some leases may require it. Policies typically cost $10-20/month and are available through most insurance providers in Connecticut.

How do I report a problem with a neighbor or property issue?

Report issues via our 24/7 tenant portal or by calling your property manager. We’ll investigate promptly and address concerns, such as noise or maintenance issues, while respecting all parties’ rights under Connecticut law.

Are there restrictions on decorating or personalizing the rental?

Minor decorations, like hanging pictures with small nails, are generally allowed, but major changes (e.g., painting, wallpapering) require approval. Check your lease for details, and contact us to discuss any planned modifications.

How are inspections conducted?

We conduct a detailed move-in inspection prior to your move in to document the property’s condition. Upon move-out, we perform another inspection to assess for damages beyond normal wear and tear, which may affect your security deposit refund. Throughout your lease we will conduct periodic inspections to ensure any problems or deficiencies are resolved.

Can I request upgrades or improvements to the property?

You can request upgrades, but approval depends on the property owner and lease terms. Minor requests (e.g., new fixtures) may be considered, but major renovations are typically at the owner’s discretion. Submit requests via the tenant portal.

What is the process for returning my security deposit?

After move-out, we inspect the property within 21 days, as required by Connecticut law. Your security deposit will be returned, minus any deductions for damages or unpaid rent, along with an itemized statement if applicable.

Do you offer short-term or month-to-month leases?

Some properties offer flexible lease terms, depending on the owner’s preference. Short-term or month-to-month leases may have higher rates. Let us know your needs, and we’ll find properties that match your timeline.

Do you offer short-term or month-to-month leases?

Some properties offer flexible lease terms, depending on the owner’s preference. Short-term or month-to-month leases may have higher rates. Let us know your needs, and we’ll find properties that match your timeline.

How do you ensure the property is safe and up to code?

We conduct regular inspections and coordinate maintenance to ensure properties meet Connecticut safety and housing codes, including smoke detectors, carbon monoxide alarms, and structural standards. Report any concerns immediately.

Can I host guests or have visitors stay long-term?

Short-term guests are typically allowed, but long-term visitors (e.g., staying over 14 days) may need approval and could require screening or lease amendments. Check your lease for guest policies and contact us for clarification.

What should I do if I lose my keys or get locked out?

Contact your property manager to report a lockout. We can arrange access, but fees may apply for after-hours service or replacement keys. For security, we recommend keeping a spare key with a trusted contact.